The b2care partnership with Coles means you get your choice of delivery days and time slots, with Coles Home Delivery.
The choice is yours, when you have your ready meals delivered to your door.
Free delivery on your first shop
Your first order is delivered free when you spend $100
More choice in when you get your delivery, to meet your needs.
Booking your delivery is easy. You decide when and where Coles delivers your meals in your b2care shopping cart. Coles takes care of the rest.
How Delivery Works
Delivery options
Once you have selected your meals and are ready to check out your order, you are provided with a range of Coles delivery windows. In the delivery section of the b2care shopping cart, choose the day you would like your delivery, up to 7 days in advance, and then select one of the 3 delivery time slots that suits you on your delivery day.
Then, sit back and wait for the Coles van to deliver your meals.
Note: Coles does not provide delivery from all stores.
Delivery times and prices
All deliveries are free when over $250 in total order amount.
Other than that, delivery fees via b2care are a flat $8 per order
| Slot Timing | Delivery fee |
|---|---|
| Morning | $8 |
| Afternoon | $8 |
| Evening | $8 |
Coles advise trying to avoid Monday morning deliveries, as this is their peak time for business deliveries.
Notifications
Once your order has been scheduled for a delivery van and ready to be delivered to you, b2care will email an estimated time of arrival. Unexpected things, like traffic, can alter the delivery van arrival time. If your order is running late either Coles or b2care will do our best to notify you via SMS.
Remote Deliveries
Coles now offer remote delivery in most areas of Australia that are 100kms or more away from a Coles store. As b2care has your delivery address stored in our system and/or confirmed by your care provider, we will contact you on your first order. We will need to confirm the distributors/transport providers Coles currently work with, who deliver by road, air and barge to your location.
Fees will vary depending on your location and we will determine your distributors/transport provider at your first order. Your transport provider will charge you a fee for delivery and this cost is determined by them. Where possible, b2care will add these fees into future orders, otherwise you will need to pay the delivery fee separately and direct to your transport provider.
Coles will also charge you for boxing your order and taking it to a third party location.
Packing options
Your ready meals are packed in reusable paper bags, as you would see in any Coles supermarket, which costs $1.50 per order.
If you need to cancel your order, contact Coles directly 1800 455 400. You will need to quote your Coles order number, which you can find on your invoice for the relevant order.
Any orders cancelled after the cut-off time may incur a $30 cancellation fee.
You are not able to modify any Coles orders via b2care, in the short term. Orders are small in nature and are easily confirmed in the shopping cart prior to placing the order, so please look through your orders prior finalising your shopping cart.